Refund Policy
At Koro, we're confident you'll love how effortlessly our AI-powered platform helps you create high-performing ad creatives. But if you're not 100% satisfied, we've got you covered with our refund guarantee.
How It Works
Eligibility
Our refund guarantee applies to all Koro subscriptions purchased directly from getkoro.app. To qualify for a full refund, you must meet ALL of the following conditions:
- Request must be made within 14 days of your subscription date
- You must not have created more than 15 content pieces (not the ones created during onboarding)
Time Frame
You have 14 days from the date of purchase to request a refund. If more than 14 days have passed, or if you've created more than 20 ads after onboarding, we won't be able to process a refund.
Requesting a Refund
To initiate a refund, contact us here with your order number and a brief reason for your request. Our team will review your request and respond within 1–2 business days.
Refund Processing
Once approved, we'll process your refund, and the amount will be credited to your original payment method within 5–7 business days. Please note that processing times may vary depending on your payment provider.
Conditions
After the Refund Period
All payments made after the 14-day period or after creating more than 5 ads (post-onboarding) are non-refundable.
Digital Subscriptions
As a digital SaaS platform, we may request feedback on your experience to help us improve Koro.
Non-Refundable Items
Any custom services or consulting provided by Koro are non-refundable.
Need Help?
If you have any questions, reach out to us here. We're here to ensure you have the best experience possible.
Thank you for choosing Koro — we can't wait to help you create scroll-stopping content!