Terms of Service

Koro is a Software-as-a-Service (SaaS) platform that uses artificial intelligence to help businesses create marketing videos. The Platform offers self-service access to tools for generating video advertisements for social media platforms, product promotions, and brand awareness campaigns.

The Services are provided on a subscription basis and are accessible through the Platform's web interface. The Services do not include consulting, agency services, API access, or direct management of advertising accounts on third-party platforms unless explicitly stated otherwise.

You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into a binding contract.

If you are using the Services on behalf of a business or organization, you represent that you have the authority to bind that entity to these Terms.

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activities that occur under your account

You agree to use our Services only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Services for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Upload or transmit viruses, malware, or other malicious code
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the integrity or performance of the Services
• Use automated means to access the Services without our permission
• Engage in any activity that could harm the Company or other users

Prohibited Generative AI Uses. Without limiting the foregoing, you shall NOT use the Services to create, generate, upload, or distribute any content that:

• depicts, sexualizes, endangers, or exploits minors in any way, including child sexual abuse material (CSAM);
• constitutes non-consensual intimate imagery, sexual deepfakes, or sexually explicit content involving real persons without their verifiable consent;
• impersonates any real person, public figure, politician, celebrity, or brand without their verifiable prior written consent (including voice cloning, face swaps, and realistic likeness generation);
• constitutes political disinformation, election interference, fabricated statements attributed to real persons, or manipulated media intended to deceive voters or the public;
• promotes terrorism, violent extremism, self-harm, suicide, eating disorders, or illegal activities;
• promotes hate speech, harassment, or discrimination on the basis of race, ethnicity, religion, gender, sexual orientation, disability, or any other protected characteristic;
• provides or purports to provide medical, legal, financial, psychological, or other professional advice without appropriate human expert review and disclosures;
• promotes the sale of firearms, illegal drugs, prescription medication without prescription, tobacco, or other regulated products in jurisdictions where such promotion is prohibited;
• is designed to deceive, defraud, phish, or scam any person, including fake reviews, fake endorsements, or fake customer testimonials;
• violates the advertising policies of the platforms on which you intend to publish the Deliverables (including Meta, Google, TikTok, YouTube, Instagram, X, LinkedIn);
• generates malware, exploit code, or content designed to compromise the security of any system;
• infringes any patent, trademark, trade secret, copyright, right of publicity, or other intellectual property or proprietary right of any party.

Violation of this Prohibited Uses list is a material breach of these Terms and may result in immediate suspension or termination of your account without refund, and reporting to law enforcement and applicable authorities where required by law.

Fair Use & Compute Limits. Although your subscription plan may include a stated number of generation credits, video minutes, or other usage units, all use of the Services is subject to a Fair Use Policy. Koro reserves the right, at its sole discretion and without prior notice, to rate-limit, throttle, queue, degrade, suspend, or terminate any account that: (i) uses automated scripts, bots, scrapers, headless browsers, or prompt injection techniques to access or interact with the Services; (ii) engages in bulk or programmatic generation beyond ordinary human-paced use; (iii) exhibits usage patterns that disproportionately consume compute, storage, or bandwidth resources; (iv) degrades or threatens to degrade platform performance, availability, or stability for other users; or (v) attempts to circumvent any technical limit, quota, or access control of the Services. Credits consumed by usage that violates this Fair Use Policy are non-refundable.

Koro offers monthly subscription plans. You are charged at sign-up and on each recurring billing date until you cancel.

Your subscription renews automatically at the end of each billing cycle. You may cancel at any time from your account settings to prevent future renewals; access continues through the end of your current billing cycle.

All sales are final. Koro does not offer refunds on any subscription payments, including partial billing periods.

For full details, please refer to our Cancellation Policy.

If you purchase any paid Services, you agree to pay all applicable fees as described on the Platform. All payments are processed securely through our payment partners.

• All fees are quoted in Indian Rupees (INR) unless otherwise specified
• Fees are exclusive of applicable taxes, which will be added where required
• Payment is due at the time of purchase unless otherwise agreed
• We reserve the right to modify our pricing with prior notice

Platform IP (Retained by Koro). All content, features, and functionality of the Services, including but not limited to the underlying software, source code, AI models, machine learning weights, training data, avatars, voices, templates, algorithms, workflows, architecture, user interface, text, graphics, logos, icons, images, audio clips, and the compilation thereof (collectively, the "Platform IP"), are and shall remain the exclusive property of NextFuse AI Private Limited. The Platform IP is protected by Indian and international copyright, trademark, patent, trade secret, and other intellectual property laws. No rights, title, or interest in or to the Platform IP are transferred to the User under these Terms, except for the limited license expressly granted herein.

Limited License to Use. Subject to your compliance with these Terms and full payment of applicable fees, you are granted a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business purposes during the term of your subscription.

AI-Generated Outputs (Deliverables). Subject to your payment of the applicable subscription fees for the billing period in which the outputs were generated, NextFuse AI Private Limited assigns to you, on a perpetual and irrevocable basis, ownership of the specific video, image, audio, or text outputs generated by the Services in direct response to your prompts and inputs (the "Deliverables"). You may continue to use, reproduce, modify, distribute, publish, publicly display, and commercially exploit your Deliverables in perpetuity, including after your subscription ends, is cancelled, or is terminated, and such rights shall survive termination of these Terms. This assignment is limited strictly to the final output files delivered to you and does not extend to, and expressly excludes, any Platform IP, underlying models, weights, embeddings, intermediate artifacts, prompts engineered by Koro, templates, stock assets, avatars, voices, or any components that are licensed to you only for use within the Services or that are reused by the Services across multiple users.

No Exclusivity in Outputs. You acknowledge that generative AI models can produce similar or identical outputs for different users given similar inputs. Koro makes no representation that Deliverables are unique to you, and Koro shall not be restricted from generating similar outputs for other users of the Services.

You retain ownership of any content you submit, upload, or transmit through our Services ("User Content"), including prompts, text, product images, reference photos, brand assets, scripts, voiceovers, logos, and any other materials you provide as inputs. By submitting User Content, you grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, process, modify, adapt, and display such content for the purpose of operating, providing, maintaining, securing, and improving the Services.

You are entirely responsible for the User Content you submit and for the Deliverables you generate, publish, or commercially use. You are expected to respect the intellectual property rights of others at all times.

You represent, warrant, and covenant that:

• you own or have secured all necessary rights, licenses, consents, permissions, model releases, and authorizations to submit any User Content and to use it within the Services, including with respect to any copyrighted works, trademarks, trade dress, logos, brand assets, third-party products, faces, likenesses, voices, names, or personal data contained therein;
• your User Content, and your use of any Deliverables, is and will be lawful, and will not infringe, misappropriate, or violate any third party's intellectual property, publicity, privacy, moral, contractual, or other rights, and will not violate any applicable law, regulation, advertising standard, or platform policy;
• you will not use the Services to impersonate any real person, public figure, or brand without their verifiable prior written consent;
• before publishing, distributing, broadcasting, or commercially exploiting any Deliverable, you will independently review, fact-check, legally vet, and clear the Deliverable to ensure it is suitable and lawful for your intended use case and jurisdiction;
• you assume all risk associated with your choice to use the Services, your User Content, and your use of Deliverables in the real world, including any commercial, reputational, regulatory, or legal consequences.

If you are using the Services on behalf of a business, organization, employer, client, or other entity, you represent that you have the authority to bind that entity, and the responsibility and risk described in this section, and the indemnification obligations set out below, apply jointly and severally to you and to that entity.

By accessing or using the Services, you acknowledge and agree that Koro may collect, store, and process User Content, prompts, inputs, outputs (Deliverables), usage metadata, telemetry, and performance signals (collectively, "Service Data") as a necessary part of delivering the Services.

You hereby grant Koro a perpetual, irrevocable, worldwide, royalty-free, sublicensable license to use Service Data in anonymized, de-identified, and/or aggregated form for the purposes of: (i) improving, fine-tuning, benchmarking, evaluating, and training Koro's artificial intelligence and machine learning models; (ii) quality assurance, abuse monitoring, safety classification, and trust & safety operations; (iii) research and development of new features and Services; and (iv) generating aggregated analytics and performance metrics. Koro will use commercially reasonable efforts to de-identify Service Data before using it for training purposes.

Personal Data & Data Protection Compliance. To the extent User Content contains personal data of identifiable individuals (such as employees, customers, models, or other data subjects), you are the Data Fiduciary / Data Controller with respect to such personal data, and Koro acts as a Data Processor processing such data solely on your documented instructions for the purpose of delivering the Services. You represent and warrant that you have obtained all notices, consents, and legal bases required under the Digital Personal Data Protection Act, 2023 (India), the General Data Protection Regulation (EU) 2016/679 (where applicable), and any other applicable data protection laws before submitting any personal data to the Services. Koro will maintain reasonable technical and organizational security measures, will not retain personal data longer than necessary to provide the Services, and will delete or return personal data upon your written request within a reasonable period following termination, subject to legal retention obligations. If required, the parties will enter into a separate Data Processing Addendum governing such processing.

Sub-processors. You acknowledge and agree that Koro uses third-party service providers (including cloud infrastructure, AI/ML model providers, payment processors, analytics, email, and CDN providers) to deliver the Services, and that Service Data may be transferred to and processed by such sub-processors. Koro will ensure that sub-processors are bound by data protection obligations substantially similar to those set forth in these Terms. A current list of key sub-processors is available upon written request to founder@getkoro.app.

Enterprise Opt-Out. Users on self-serve subscription plans (including but not limited to Starter, Pro, Max, and Ultra plans) may not opt out of the data usage described above. Users who require an exclusion from AI training data usage must enter into a separate written Enterprise Agreement with Koro, which may be offered at Koro's sole discretion and at a commercially negotiated price point. No verbal, email, or in-product request shall constitute an opt-out absent a fully executed Enterprise Agreement.

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, ACCURACY, AND NON-INFRINGEMENT.

We do not warrant that the Services will be uninterrupted, error-free, or secure, or that any defects will be corrected.

AI Output Disclaimer. You expressly acknowledge that the Services use generative artificial intelligence models, which are probabilistic and non-deterministic in nature. Koro makes NO representation or warranty that any Deliverables: (i) will be accurate, complete, current, reliable, or suitable for any particular purpose; (ii) will be free from errors, hallucinations, biases, offensive material, or factual inaccuracies; (iii) will be free from similarity to, or reproduction of, copyrighted works, trademarks, publicity rights, or other third-party intellectual property; or (iv) will comply with the advertising, consumer protection, labeling, disclosure, or industry-specific regulations of any jurisdiction. You are solely responsible for reviewing, editing, fact-checking, legally vetting, and approving any Deliverables before publishing, distributing, or commercially using them. Koro does not guarantee that generated content is free from third-party copyright, trademark, right of publicity, or other claims.

No SLA on Self-Serve Plans. All self-serve subscription plans (including Starter, Pro, Max, Ultra, and any similarly-marketed tiers purchased directly through the Platform) are provided WITHOUT any Service Level Agreement ("SLA"), without any uptime, availability, latency, or performance guarantees, and without priority support, named account managers, dedicated engineering resources, custom integrations, security reviews, vendor due diligence responses, or bespoke contractual commitments. Any uptime guarantee, availability commitment, priority support, incident response time, or custom technical support obligation shall be effective ONLY if expressly set forth in a separately executed written Enterprise Agreement signed by an authorized officer of NextFuse AI Private Limited. Purchase orders, procurement terms, click-through terms from the customer, or one-sided vendor contracts unilaterally imposed by the customer shall not create any SLA obligation on Koro.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEXTFUSE AI PRIVATE LIMITED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, OR USE, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT KORO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Our aggregate total liability for any and all claims arising from or related to these Terms or the Services shall not exceed the greater of (a) the amount paid by you for accessing the Services during the twelve (12) months immediately preceding the event giving rise to the claim, or (b) INR 10,000 (Indian Rupees Ten Thousand). Multiple claims shall not expand this cap.

Carve-outs. Nothing in these Terms shall exclude or limit liability for: (i) death or personal injury caused by negligence; (ii) fraud or fraudulent misrepresentation; (iii) your obligation to pay fees due to Koro; (iv) your indemnification obligations under these Terms; (v) your breach of the Prohibited Uses, User Content, or Intellectual Property provisions; or (vi) any liability that cannot lawfully be excluded or limited under applicable law.

Basis of the Bargain. You acknowledge that the fees charged for the Services reflect the allocation of risk set forth in these Terms, that the limitations of liability and disclaimers of warranty form an essential basis of the bargain between the parties, and that Koro would not provide the Services without these limitations.

You agree to indemnify, defend, and hold harmless NextFuse AI Private Limited, its parents, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and partners (collectively, the "Koro Indemnitees") from and against any and all claims, demands, actions, proceedings, liabilities, damages, losses, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and legal costs) brought by any third party arising out of or related to:

• your access to or use of the Services;
• your User Content, prompts, or inputs submitted to the Services;
• your commercial publication, distribution, broadcast, display, sale, or other use of any Deliverables generated by the Services, including any claim that such Deliverables infringe, misappropriate, or otherwise violate any third party's copyright, trademark, trade dress, right of publicity or privacy, moral rights, or any other intellectual property or proprietary right;
• any claim that Deliverables caused defamation, false advertising, unfair competition, consumer protection violations, or regulatory non-compliance in any jurisdiction where you published or used the Deliverables;
• your violation of these Terms, the Fair Use Policy, or any applicable law or regulation;
• your violation of any rights of any other person or entity;
• any dispute between you and any third party, including your end customers or audience.

Procedure. Koro shall provide you with (i) prompt written notice of any claim subject to indemnification (provided that failure or delay in providing notice shall not relieve you of your indemnification obligations except to the extent you are materially prejudiced by such failure); (ii) reasonable cooperation, at your expense, in the defense of the claim; and (iii) the right to control the defense and settlement of the claim, provided that you shall not settle any claim that imposes any obligation, admission of liability, or payment on Koro without Koro's prior written consent. Koro reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification, in which event you shall cooperate with Koro in asserting any available defenses.

No Reverse Indemnity on Self-Serve Plans. Koro does NOT provide any intellectual property indemnity, "IP shield," copyright indemnity, or defense obligation to users of self-serve subscription plans in respect of Deliverables. Any such indemnity from Koro to a User shall exist only if expressly set forth in a separately executed written Enterprise Agreement.

By subscribing to, purchasing, or otherwise using the Services, you grant NextFuse AI Private Limited a non-exclusive, worldwide, royalty-free license to use, reproduce, and display your company name, trade name, trademarks, service marks, and logos (collectively, "User Marks") solely for the purpose of identifying you as a customer of Koro on Koro's website customer list, sales decks, investor updates, pitch decks, and internal fundraising materials. Any public case study, press release, quoted testimonial, or marketing campaign featuring your name or Deliverables shall require your prior written approval (email approval is sufficient). You agree that such use shall conform to any reasonable brand usage guidelines you make available to Koro in writing.

Withdrawal of Consent. You may withdraw this publicity consent on a prospective basis by providing thirty (30) days' prior written notice to founder@getkoro.app. Withdrawal of consent shall not require Koro to remove User Marks from materials that were printed, published, filed, or distributed prior to the effective date of withdrawal (including investor materials already shared with third parties), but Koro shall cease using the User Marks in new materials thereafter.

Termination by Koro for Cause. We may suspend or terminate your access to the Services immediately and without prior notice if you materially breach these Terms, including any violation of the Prohibited Uses, Fair Use Policy, User Content representations, or payment obligations, or if required by law, regulation, or court order. No refund shall be owed for termination for cause.

Termination by Koro for Convenience. Koro may also discontinue the Services or terminate your account without cause upon reasonable prior notice (typically thirty (30) days by email). In the event of termination for convenience by Koro, you shall be entitled to a pro-rata refund of any pre-paid subscription fees for the unused portion of the then-current billing period.

Termination by You. You may cancel your subscription at any time through your account settings or by contacting founder@getkoro.app. Cancellation will prevent future renewals but will not entitle you to a refund for the current billing period, subject to our Cancellation Policy.

Effect of Termination. Upon termination, your right to access and use the Services shall immediately cease, and Koro may delete your account data after a reasonable grace period, subject to applicable legal retention obligations. Your perpetual ownership of Deliverables generated prior to termination (as set forth in the Intellectual Property section) shall not be affected.

Survival. The following sections shall survive any termination or expiration of these Terms: Intellectual Property (including your perpetual ownership of Deliverables and Koro's ownership of Platform IP), User Content & User Responsibility, Data Usage & AI Training (including the anonymized training license granted to Koro), Disclaimer of Warranties, Limitation of Liability, Indemnification, Publicity & Marketing Rights (unless withdrawn), Confidentiality, Order of Precedence, Governing Law & Jurisdiction, Dispute Resolution, and any other provision that by its nature is intended to survive.

We reserve the right to modify these Terms from time to time. For any material change (including changes to fees, data usage, indemnification, limitation of liability, or your core rights), we will provide at least thirty (30) days' prior notice by email to your registered email address and/or by a prominent in-product notice before the change takes effect. Non-material changes (such as clarifications, typographical corrections, or updates to contact information) may take effect immediately upon posting.

If you do not agree to a material change, your sole remedy is to cancel your subscription before the change takes effect; your continued use of the Services after the effective date of a material change constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically. The "Updated on" date at the top of this page reflects the most recent revision.

Each party may have access to non-public information of the other party ("Confidential Information"), including User Content, prompts, business strategies, product roadmaps, pricing, and technical information. The receiving party shall: (i) use Confidential Information solely for the purpose of performing its obligations or exercising its rights under these Terms; (ii) protect it using at least the same degree of care it uses for its own confidential information, and in no event less than reasonable care; and (iii) not disclose it to any third party except to its employees, contractors, advisors, and sub-processors who have a need to know and who are bound by confidentiality obligations substantially similar to those herein.

Confidential Information does not include information that is (a) publicly available through no fault of the receiving party, (b) independently developed without use of the Confidential Information, (c) lawfully received from a third party without restriction, or (d) required to be disclosed by law, court order, or regulatory authority (provided the receiving party gives prompt notice where legally permitted).

Koro respects the intellectual property rights of others and expects its users to do the same. Koro complies with the safe harbor provisions of the Information Technology Act, 2000 (India), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and, where applicable, the United States Digital Millennium Copyright Act (DMCA).

If you believe that any User Content or Deliverable accessible through the Services infringes your copyright, trademark, or other intellectual property right, please submit a written notice to our designated agent at founder@getkoro.app containing: (i) your physical or electronic signature; (ii) identification of the copyrighted or protected work claimed to have been infringed; (iii) identification of the allegedly infringing material and its location on the Platform; (iv) your contact information (name, address, phone, email); (v) a statement that you have a good-faith belief that the use is not authorized; and (vi) a statement, under penalty of perjury, that the information in the notice is accurate and that you are the rights holder or authorized to act on their behalf.

Upon receipt of a valid notice, Koro will promptly investigate and, where appropriate, remove or disable access to the allegedly infringing material and notify the user who submitted it. Koro reserves the right to terminate the accounts of users who are repeat infringers. Submission of a false or bad-faith takedown notice may result in liability for damages under applicable law.

In accordance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the Digital Personal Data Protection Act, 2023, the following individual has been designated as the Grievance Officer for complaints or concerns related to the Services, User Content, intellectual property, or personal data:

The Grievance Officer shall acknowledge receipt of any complaint within twenty-four (24) hours and make reasonable efforts to resolve it within fifteen (15) days of receipt, in accordance with applicable law.

Informal Resolution. Before initiating any formal proceeding, the parties shall first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services through good-faith negotiation. Either party may initiate this process by sending a written notice describing the dispute to the other party. If the dispute is not resolved within thirty (30) days of such notice, either party may proceed to arbitration as set out below.

Arbitration. Any dispute, controversy, or claim arising out of or in connection with these Terms, including any question regarding its existence, validity, breach, or termination, that is not resolved through informal negotiation shall be finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996 (India), as amended. The arbitration shall be conducted by a sole arbitrator mutually appointed by the parties, or failing agreement, appointed in accordance with the said Act. The seat and venue of arbitration shall be Bengaluru, India. The arbitration shall be conducted in English. The arbitral award shall be final and binding on the parties.

No Class Actions. To the maximum extent permitted by applicable law, you and Koro agree that each party may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Injunctive Relief. Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights or Confidential Information without first proceeding to arbitration.